COVID-19 PREVENTION & RESPONSE POLICY

A Message to Our Customers:

Dear Valued Customers,

Your safety and well-being and that of our employees are our number one priority. In response to the latest developments surrounding the coronavirus (COVID-19), we strictly comply with the health policies to help minimize the risks and impact of infection for our team and the wider community, which we strongly believe it is the right thing to do for our community.

We will continue to work closely with our teams, business partners, and public health officials throughout the country on the best way to navigate the days and weeks ahead, and will share information with you as we move forward together.

In the meantime, you can enjoy your shopping at home to stay safe and be protected from coronavirus by shopping online. We look forward to welcoming you online at icimall.com, where the best buy for your life can be always available at our web store, and to offer support for customer inquiries via support@icimall.com, which can be found on our Contact Us page here.

Our online store remains open 24/7 and orders continue to be filled. We look forward to welcoming you to visit our web store any time.

We wish you and your families the very best.

The ICIMALL Team

………………………………………………………………….

COVID-19 Response & Policy

Prevention:

With the Coronavirus reaching global pandemic levels, businesses across the globe are taking unprecedented precautionary measures to mitigate the spread of the virus. We know it is top of mind for our customers; so, we would like to take this opportunity to reassure you that we are taking every measure possible to protect the health of our employees, clients and local community during this time.

We proactively use the appropriate combinations of engineering and administrative controls, safe work practices, and personal protective equipment (PPE) to prevent customer & worker exposures.

We have been practicing social distancing before it was an obligation and we will continue to do so, having your best interest in mind during this period.

We have implemented to ensure our hygiene processes are more stringent than ever. We are taking preventive measures to keep our stores clean and maintain a healthy environment. Before packing and handling the goods, our staff will wash hands thoroughly, wear gloves and a face mask, and then sanitizes all of the packaging before handing over to the carriers. All vehicles, furniture, and cabinet handles are sanitized at regular intervals throughout the day.

Our people are well trained and aware of the elements of infection prevention.

Terms of Services during COVID-19

Shipping

We are currently anticipating shipping delays as we work to ensure the health and safety of the teams at our distribution centers. Please know we are monitoring the situation closely and will post updates as changes arise. Thank you for your patience during this difficult time.

During the period of the global common war virus epidemic, the number of operating personnel will be reduced, and logistics and transportation will become tight due to flight adjustments of some airlines, airmail services and speed post services to the following destinations may be subject to delay that will make the transit time be longer than usual.

However, we are as passionate about your service as ever. If at this time, logistics caused you trouble, don't worry. We have some suggestions as below:

Tracking Information: If the tracking information is not displayed or updated in our noticed mail, please don't be worried.

Please enter to the following websites to check for tracking information of your order by putting the tracking no. into the system.

2. Need help, please let us know your questions. We will do our best to solve it for you.

Return Policy

In light of the challenges posed by COVID-19, we’ve adjusted our fulfillment center practices to ensure we're able to complete all orders and order returns in a way that protects the safety of our valuable distribution center associates. As such, some order returns may experience delays of longer than expected processing time. We thank you for your patience and understanding during this time and will continue to do our best to process your return.

For the convenience of our customers who have purchases with a “return by date” which falls within the period when our stores are closed, we will offer a 30-day extension from the date our stores open again for merchandise to be returned.

Buy Online

For customers with Buy Online, please check your email, where communication has been sent from support@icimall.com in regards to your order and options for delivery or return.

Alterations

Alterations are currently unavailable for online orders. We apologize for the inconvenience.